Jan 11, 2016

NOC Escalation List

Amid ongoing concerns about COVID-19, and as we monitor this rapidly evolving situation, providing continued and uninterrupted service to our members while maintaining the safety and well-being of our employees is our top priority. Therefore, CENIC has enhanced its escalation procedure to ensure that any issue is resolved in the shortest possible time and with the mobilization of the appropriate resources. CENIC’s Network Operations Center (NOC) is the first point of contact for all services provided over the California Research and Education Network (CalREN), which is monitored 24 hours a day, 7 days a week, 365 days a year.

Network Support:

Level 1: CENIC Network Operations Center | Office: 714-220-3494 | Email: noc@cenic.org

Level 2: Stanley Han - Manager, Network Operations | Office: 714-220-3468 | Email: shan@cenic.org

Additional Escalation:

Level 3: Tony Nguyen - Sr. Director of Engineering | Office: 714-220-3446 | Email: tony@cenic.org

Level 3: Raul Rincon - Director of Operations | Office: 714-220-3448 | Email: raul@cenic.org

Level 3: Robert Kwon - Director of Network Engineering | Office: 714-220-3462 | Email: rkwon@cenic.org

Level 4: Sherilyn Evans - Sr. Vice President & COO | Office: 714-220-3438 | Email: sevans@cenic.org

Level 4: Louis Fox - President & CEO | Office: 714-220-3455 | Email: lfox@cenic.org

The purpose of this escalation list is to ensure that any issue is resolved in the shortest possible time and with the mobilization of the appropriate resources. The CENIC Network Operations Center can be reached at any time at (714) 220-3494 or noc@cenic.org.

Escalation to the next level is suggested if acknowledgment or response is not given in 15 min from the previous level or if further inquiry is needed.