Network Operations

CENIC’s Network Operations Center (NOC) is the first point of contact for all services provided over the California Research and Education Network (CalREN), which is monitored 24 hours a day, 7 days a week, 365 days a year. 

NOC engineers perform the many technical functions required to maintain and manage the optical (Layer 1), Ethernet (Layer 2), and routing components (Layer 3) of the network. Network engineers diagnose and resolve network problems; upgrade, refresh, and decommission equipment; perform circuit installations, service upgrades, and backbone upgrades; respond to abuse complaints; and coordinate and communicate third-party maintenance and repair activities.

Contact the NOC by email at noc@cenic.org or by phone at 714-220-3494.

CENIC’s network engineers continuously strive to improve processes and documentation and actively share technical knowledge and experience within the team. Interaction with our engineers is encouraged, especially through active engagement on CENIC's Technical Advisory Councils.

In response to community demand, CENIC has developed a new database with the capability of sending targeted notifications to our community, which we will begin using on April 7th, 2022. This new database together with valuable feedback from various CENIC Associates and RENs has contributed to the development of an improved outage and maintenance announcement profile.  A full description and FAQ can be found here.

The Ops-announce and Ops-problem-detail mailing lists will allow you receive maintenance and outage announcements. The Ops-announce list receives Initial and Resolution notices, while the Ops-problem-detail list receives the Initial, Resolution, and Ongoing updates. (The second list can have a notably higher volume of emails.) Join the Ops-Announce list at https://lists.cenic.org/mailman/listinfo/ops-announce.