g i r f t y

Voice-over-IP Services

CENIC offers a full range of VoIP (Voice-over-IP) services to member institutions through an agreement with AT&T.  These VoIP services, powered by AT&T HVS, will be provided to member institutions via their existing connectivity to CalREN.

Through this agreement, services include on-site installation, broader coverage for E-911, additional online user training and reference guides, and access to AT&T Professional Services (for additional fees) for advanced consulting services, such as call center, automatic call distribution, and custom telephone configuration templates. Additionally, this collaboration gives CENIC the ability to scale the solution to address the growing demand from our community for cost-effective communications solutions.

This collaborative hosted VoIP service uses BroadWorks®, the VoIP software platform by BroadSoft®, and comply with SIP 2.0 standards. This solution incorporates the following core capabilities: basic and premium telephony features, integrated voice-mail, local and continental domestic long distance calling, unified messaging, and receptionist. Additionally, Web-based administrative interfaces allow local control of service management. Support for SIP trunking only is also offered.

“AT&T has been an incredibly valuable ally to California research and education,” said Louis Fox, CENIC President and CEO. “We’ve worked with AT&T over the years to ensure that CENIC member institutions enjoy the benefits of advanced networking, and we are pleased to work with AT&T to meet the voice communications needs of our membership as well. We look forward to many more years of fruitful collaboration with AT&T.”

This joint effort with AT&T is consistent with the terms of the original VoIP Services RFP released by CENIC in February, 2011. CENIC members interested in additional information are invited to contact CENIC's Githinji Michiro at gmiricho@cenic.org.

For customers of CENIC's legacy VoIP services, CENIC is committed to supporting customers of this initial VoIP offering, and is currently pursuing a means of transitioning such customers (including legacy SIP Trunking customers) in a cost-neutral fashion to the new VoIP Services in collaboration with AT&T.